Frequently asked questions
What type of payment is accepted?
We accept credit or debit cards, cash and bank transfer
What areas are covered for mobile services?
Scratch Divas Mobile Nails and Beauty offers mobile services within a 5 mile radius. We are based near Whalley Range
My postcode isn't within the 5 mile radius?
If your postcode is not within the 5 mile radius, depending on the mileage you may incur a 'mileage charge'
Mileage Fees: (guideline only)
Between 5-6 miles - £5.00 Extra
Between 6-7 miles - £8.00 Extra
Between 7-8 miles - £10.00 Extra
Between 8-10 miles - £15.00 Extra
** PLEASE NOTE **
It is at the companies discretion to whether we book anyone who is based over a 5 mile radius.
Whats the cancellation policy?
Your appointments are very important to us, it is reserved especially for you, we understand that sometimes
adjustments are necessary; therefore, we respectfully request at least 24 hours notice for cancellations.
Please understand that when you forget or cancel your appointment without giving enough notice, we miss the opportunity to fill that appointment time, and clients on our waiting list miss the opportunity to receive services.
"No Shows" or Late Cancellations
Late cancellations (less than 24hrs notice given) means that we can not fill the time slot that has been specifically allocated for you. We kindly ask for a 24hrs notice period so that we can fill the time slot with other clients wanting to book in for treatments.
** If you notify to cancel your appoinntment less than 24 hours notice, you may incur a cancellation charge of £10
Whats the minimum age children can have treatments?
At Scratch Divas we will not provide treatments to anyone under 16
Some parents/guardians are happy to have the treatment go ahead without them being present. At Scratch Divas we strongly insist that an appropriate adult is present throughout the treatment especially if they are under the age of 16. This ensures that they are witnessing the therapist/technicians actions at all times.
As there is no legal minimum age at which a person can receive treatments, however at Scratch Divas we have a duty of care which means practising in accordance to a number of Government Guidelines and Acts that are concerned with the welfare and safety of children.
At Scratch Divas, if we believe that a treatment is unethical, inappropriate or potentially unsafe for somebody under the age of 16 then we have the right to NOT perform treatments on the client.
Equipment & Materials
Do I need to provide equipment/materials for the mobile therapist?
Our therapists will have all their equipment and materials with them for mobile services, however due to covid-19 the following applies..
* Client to provide own mani or pedi towels
Health & Medical
Can I still have a mani or nail enchancements if I have a fungal infection?
No. Unfortunately due to how infectious fungal infection is, we simply can not provide any mani's, nail enhancments or pedi's until the fungal infection is completey cleared providing a doctors note.
* You MUST declare you have fungal infection when filling out the online consultation form*
Can I use the sunbed or tanning products after a wax?
No. It is recommended that you leave it 24 hours before you use the sunbed or any tanning products.
After a wax the skin becomes sensitive and the pores are open. This means using a sunbed can potentialy burn the skin and tanning products can cause skin irritation after a wax treatment if not left 24 hours.
* IMPORTANT to follow the 24 hour aftercare to maintain healthy skin* You can find our 'Wax Aftercare guide on ur webite under 'Aftercare info'
Can I still have lash extensions with sensitive eyes?
At Scratch Divas, we use a 'sensitive lash glue'. It's especially formulated for people who suffer with sensitve eyes with a low odur formula.
* A glue test is required prior to treatment, even if youve had lashes before*
Do I still need a tint patch test, even if I've had tint before?
Yes. This is because every salon or mobile therapist may use different brand of tinting products, therefore we have no idea if the brand we use at Scratch Divas will be suitable for you.
* It is highy RECOMMENDED that you have a tint test prior to your treatment *