A deposit is required in order to secure a date. Until a deposit payment is received this is only considered a preliminary booking and the date in question remains available for another party to book.
Please make sure you contact us in advance to make sure that we have availability, at least 2 weeks notice is needed to make sure we have a slot available for you.
In terms of the booking process, we ask for a £50 deposit and the party balance to be paid no less than 5 days before the date of the party.
For individual services we require a minimum of 24 hours notice when cancelling an appointment. Cancellations for group events or for an entire spa party must be made 72 hours in advance in order to receive a refund. Once your appointment date has been reserved for your event/spa party, we will be unable to issue a refund for any individual guest cancellations or no-shows.
All customer details held are used solely by Scratch Divas Mobile Nails & Beauty and shall not be disclosed to any third parties. From time to time we may use your details to offer you information about special offers or new products. If you do not wish to receive such information please email or write to us at the addresses provided and you will be removed from the mailing list.
I am fully insured (public liability insurance) with the Beauty Guild. I am also on the professional register with the Beauty Guild: Member of The Guild Of Nail Technicians (MGNT) & Member Of The Guild Of Beauty Therapists (MGBT) - please take a look at my credentials - https://www.scratchdivas.co.uk/certificates-awards
Technicians uphold strict professional and ethical standards. Any illicit or sexually-suggestive remarks or advances will result in immediate termination of services. You will be liable for full payment of scheduled services. Technicians will refuse or terminate a treatment if any of the following apply:
BOOKING DEPOSIT - NON REFUNDABLE if you change your mind or decide to cancel the party. If you change your mind about a booking date we would be happy to help you reschedule to a more suitable time and date.
- Broken skin or lesions
- Misconduct such as solicitation or suggestive comments
- Any medical conditions not mentioned at the time of reservation